FAQs
I just ordered online, when should I receive my order?
We aim to pack and send your order on the same day of purchasing. You will receive a notification that your parcel is on the way. However if ordered on a weekend day or public holiday it will be processed within 2 hours of the first working day. If for any reason we are unable to meet this same day dispatch turnaround we will contact you to advise. Please allow an extra 1-2 days for rural delivery.
We aim to pack and send your order on the same day of purchasing. You will receive a notification that your parcel is on the way. However if ordered on a weekend day or public holiday it will be processed within 2 hours of the first working day. If for any reason we are unable to meet this same day dispatch turnaround we will contact you to advise. Please allow an extra 1-2 days for rural delivery.
How do I return OR exchange my item?
Follow the return and exchange process here. Please ensure you meet the criteria to return your parcel.
Follow the return and exchange process here. Please ensure you meet the criteria to return your parcel.
Can I return my sale items?
Please choose wisely, unfortunately all sale or discounted items are for final sale and not eligible for return, exchange or credit.
Please choose wisely, unfortunately all sale or discounted items are for final sale and not eligible for return, exchange or credit.
How long should my refund take to process?
If your package arrives back with The Cottage within our 7 day return timeline, your refund or exchange note will be processed within 1-2 business days. You will be notified by email to the address listed on your account when this transaction has taken place. Your bank may require additional days to process and post this transaction to your account once they have received the information from The Cottage. Please allow up to 2 – 3 working days.
If your package arrives back with The Cottage within our 7 day return timeline, your refund or exchange note will be processed within 1-2 business days. You will be notified by email to the address listed on your account when this transaction has taken place. Your bank may require additional days to process and post this transaction to your account once they have received the information from The Cottage. Please allow up to 2 – 3 working days.
What does One Size mean?
One size means every product is the same size, and one size fits all.
One size means every product is the same size, and one size fits all.
I don't know my size!
On each of our products there is a Size Guide for our customers to see what size they should opt for. If you are still unsure after looking at this, please don't hesitate to contact us for extra help.
On each of our products there is a Size Guide for our customers to see what size they should opt for. If you are still unsure after looking at this, please don't hesitate to contact us for extra help.
How can I use my gift voucher?
We offer two types of vouchers:
1. A physical voucher that you can purchase when shopping in store.
2. An online voucher that you can purchase through our website.
We offer two types of vouchers:
1. A physical voucher that you can purchase when shopping in store.
2. An online voucher that you can purchase through our website.
You can redeem a gift card whether it was bought online or in person.
To use the online voucher:
You will receive a confirmation email when purchasing the voucher that gives you your unique code. Please save this email for when you are wanting to use the voucher. When you want to use this voucher, you can enter your code into the gift card box when at checkout.
All vouchers are valid for twelve months from date of purchase. Expiry dates are unable to be extended so don't forget to use these before they're expired!